Note: If you’re a Foxtel from Telstra customer and want to make a change to your Foxtel subscription, you’ll need to contact Telstra.. Only the account holder can make subscription and equipment changes online. Government Organization. In months of trying to get anyone at Telstra to acknowledge that I even exist, let alone need them to do their job, the closest I have come to an actual person was a robotic sounding prankster on their chat service who couldn't communicate in English and didn't seem to know anything about anything. I have now spoken to them on 6 occasions - each time believing the problem had been sorted only to find that it hasn't.10 days ago I asked to be transferred to a person in Australia & finally was ! Why I must divorce Telstra. They phone me back to essentially threaten me that if a second line support engineer thinks it’s not Telstra's fault they will charge me!!! Can’t speak to them at all. As already mentioned, deal with it through their 24/7 facebook page. Telstra postpaid plans do not include international calls as a standard feature. Where are all the X breeds? Got to complaint and then this morning complaints department rang to discuss it and the complaints lady yesterday had put it to the wrong department ………. In the same way you get agitated by foreign voices, the foreign tone also comes across in your text. Within days, NAB contacted me, problem sloved. Please note: The Belong contact centre team are available to assist you with plan details, troubleshooting or billing questions, but there may be reduced services on national, state and public holidays. An Australian based Telstra representative will assist. soo not even the complaints can get it right , I was told she would ring me straight back that was 3 hours ago still waiting hahaha. The best way to reach Belong’s customer support is via their online option. How can I speak to real person from Telstra services. Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. Lodged a complain at the ombudsman. To cancel your Belong service please go to Belong’s website. And yes, in my experience the complaints dept is usually manned by someone in Australia, though I haven't had reason to try them outside our normal business hours to find out if that's still the case in the wee hours. https://livechat.telstra.com/TCOM:Crowdsupport:Consumer. Telstra’s prepaid mobile plans for pensioners . posted 2018-Feb-28, 9:51 am AEST Hi goosegog, before I gave up. The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. For technical support, they’re available Monday-Sunday 8:00 am to 10:00 pm for TV and home phone and broadband.Their call centre is open from Monday to Sunday, 8:00 am to 8:00 pm for general enquiries. Update your browser to stay safe online. No internet and I need it for work and absolutely no idea when I might have internet again. After the automated voice says: "Welcome to Telstra. One big downside to the service however is that by default you receive an IP address that is behind a firewall that performs NAT . Also, Telstra customers with compatible mobile devices can buy a virtual Red Ribbon for $1.95 by sending via sms the word RED to 13 76 63, in support of the AIDS Trust of Australia. How to find someone to speak to at Telstra in Aust... Streaming (Netflix, Stan, Foxtel Now, Binge). Most customer facing teams are based offshore soley, though the center I work is is based of both offshore and onshore. Having someone to help you doesn’t stop you from asking us questions, giving us information or accessing your details online. Contact Telstra to pay my bill. When you get the automated voice asking what you are calling about. ... Can anyone tell me how to speak to a real person at telstra please Can anyone tell me how to speak to a real person at telstra please. I'm using an email client E.g. Chrome, Internet Explorer Telstra CEO Andrew Penn. Telstra Smart Troubleshooting – Fix service issues online. I’m onto my 3rd attempt at speaking with someone/something through your message service (which is terrible). I’ve lost 12 hours of my life to a company I’ve been loyal to for 18 years. Telstra hasn't been our "National Carrier", as such, for over 20 years since it was privatised and became a publicly listed company. Does anyone know how to contact Telstra HQ in Sydney or even Melbourne ? Starting out in one of our retail stores has been the starting point for many fantastic careers here at Telstra. How do I get a straight answer. - 127537 - 2 So, calls from a Telstra home phone or Telstra mobile, in Australia, to our general enquiry numbers for consumers and small businesses will be free as well as calls to our fault numbers, the BigPond helpdesk and our general service number for pre-paid mobile. You can follow the question or vote as helpful, but you cannot reply to this thread. Manly365. I can only message through to them and a least 7 people have chatted with me and then just disappeared with no action taken just alot of questions repeated everytime a new person comes on. Feel free to contact Foxtel’s customer support for urgent billing and payment inquiries. We've got you covered. They deal with all issues. Why I must divorce Telstra. English (US) Thanks for any help you can give + experiences you might have had to suffer too from this giant company. Just say "complaint" they then connect you to an Australian call centre. 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