Shipping Policy

Pure Touch Botanicals ships all of its products via the United States Postal Service.  Orders are shipped business days (Monday through Friday). Most orders placed before 1:00 PM MST will ship the same day. We do not ship on holidays recognized by the US Postal Service. We offer free shipping on all orders over $75.  Orders under $75 are shipped for a flat rate of $7.90.  Shipping charges for your order will be calculated and displayed at checkout.

You will be sent an order confirmation upon checkout, and a shipping notification with tracking number once your order ships.  The tracking number will be active within 24-48 hours.

Shipping typically takes 3-10 business days to arrive.  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Pure Touch Botanicals only ships to addresses within the United States and its territories. At this time we are unable to ship CBD internationally until regulations allow us to do so.  In some cases, delivery to PO Boxes may not be available.

For large Private Label, Wholesale, and Bulk orders, shipping costs will be communicated to you from our sales department before your order ships.

Pure Touch Botanicals is not responsible for melting or other damage caused by heat exposure during shipping. Most products are fine and will not melt in transit. However, some types of product such as Gummies can melt in the warm weather. We can’t guarantee our heat-sensitive products will arrive in perfect shape – but we will do our best to insure they do. Here is how you can help: Be present for delivery and have someone available to accept the package so it doesn’t sit outside in the heat. If the box feels warm, open it immediately to expose the product to the cooler air. Also, give the product a chance to firm up again before handling further. Please keep in mind, we do not accept returns or provide refunds for a melted product due to warm weather. If you are concerned about the possibilities of receiving a heat-sensitive product, and it being melted, we encourage you to order a different product. 

If you have questions about your shipment, or need tracking information, please email info@puretouchbotanicals.com or click here to contact us.